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Accessibility Statement

Taylor Organisation Ltd is committed to ensuring that our website, services and premises are accessible to all customers, including those with disabilities or additional access needs. We believe everyone should be able to access information, book appointments and enjoy our services with ease, comfort and dignity.

Our Commitment

We aim to make our digital platforms and in‑store environments inclusive by:

  • Providing clear, simple and easy‑to‑read content

  • Ensuring our website works on a wide range of devices and browsers

  • Supporting screen readers and keyboard navigation where possible

  • Regularly reviewing and improving accessibility features

  • Offering alternative ways to access information and book services

If you experience any barriers, we want to know so we can address them quickly.

Website Accessibility

We work towards standards that support an accessible online experience, including:

  • Meaningful headings and structured content

  • High‑contrast text and readable font choices

  • Descriptive alt‑text for key images

  • Accessible contact options

  • Compatibility with assistive technologies where possible

We continuously update our site as our services evolve.

In‑Store Accessibility

Our locations aim to provide:

  • Step‑free access where possible

  • Clear signage

  • Support from trained staff

  • Space for mobility aids

  • Adapted appointment approaches for customers with additional needs

If you require any adjustments during your visit—such as extra time, specific communication methods, or physical assistance—please let our team know.

Alternative Formats

We can provide information in alternative formats on request, including:

  • Large print

  • Simplified text

  • Verbal explanations

  • Email or telephone‑based support

Feedback & Contact Information

We welcome feedback to help us continue improving accessibility across our brands: Foot Care, The Ivy & Tonic and GRIND.

To report an accessibility issue, request adjustments or ask a question, please contact:

Accessibility & Data Controller Contact
📧 admin@taylororganisation.org
📞 0161 515 1997
📍 Taylor Organisation Ltd, 69 Merseyway, SK1 1QW

We aim to respond to all accessibility‑related queries within 10 working days.

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